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FAQ

FAQ

General Questions

Our bags have the following dimensions:
Height: 10.5 inches
Width: 8.5 inches
Depth: 4 inches (at the base)

We accept Paypal and all major credit cards (Visa, Mastercard, American Express, Discover).

We understand that you may have special gifts or products you want included in your welcome bags. We suggest selecting the products we carry that you do want included, and during checkout specifying your home address as the shipping address. This way, you can insert your special products in the welcome bags before delivering them to your guests’ hotel. Depending on the product you want included, we may be able to accept shipment of that item from you and insert in the bags with the other products before shipping to you or your guests’ hotel. Please call us to inquire further about your specific requirements.

Most of our customers place their order weeks/months in advance of their event date. On the checkout page, simply select the date of your guests’ arrival and we will time the processing and shipment of your order so that your welcome bags are delivered 1-3 days prior to your guests’ arrival.

Yes! Not only are our welcome bags very sturdy, we have also developed a custom packaging system to provide maximum protection for them during shipment to ensure they arrive in pristine condition for your guests.

We are proud to say that we have never received a customer complaint about our welcome bags! We have conducted extensive package testing with FedEx packaging engineers and are very confident that your welcome bags will arrive in pristine condition. In the event you are unsatisfied, please call us immediately at 1-800-262-6448 to let us know. Customer satisfaction is our highest priority and we will do everything necessary to resolve the issue.

Our welcome bags feature a hidden Velcro tab closure underneath the flap to ensure the products remain securely inside until the welcome bags are distributed to your guests.

Once you place your order, we print the document you have uploaded on standard 8.5”x11” paper, trifold each page, and insert a copy in each of your welcome bags. We can print up to one page (double-sided) in full color.

Yes our website is highly secure. We use a SSL Certificate with a high-grade 256-bit encryption to protect your personal information from unauthorized use. Furthermore, our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

Trick question! They are one in the same! OOT Bags, or o-o-t bags, stands for Out Of Town Bags, which is simply a different name for Welcome Bags.

General Shipping Questions

We partner with FedEx to ship all of our welcome bags.

FedEx Ground Shipping is FREE with any order.* (Surcharge applies for shipments to HI and AK)

Absolutely! 2-Day Air and Overnight Air are available for last-minute orders. Please call us at 1-800-262-6448 to place an expedited order.

For 2-Day and Overnight Air shipments, we process and ship your order within 24 hours. For all other orders eligible for Free FedEx Ground shipping, we consider your guests’ arrival date and process your order 24-48 hours prior to shipment. Depending on your shipping destination, we ship your welcome bags 6-10 days prior to your guests’ arrival at the hotel. We target a delivery date 1-3 days prior to your guests’ arrival.

Please refer to the following map for information about FedEx Ground Shipping estimated transit times

Once your order has been placed, you will receive a confirmation email with an order number. Once your welcome bags have shipped, you will receive a shipping confirmation email with a FedEx tracking number to track your package.

Hotel Shipping Questions

Yes, we strongly recommend that you inform your hotel’s event planner or manager that you will be having welcome bags delivered directly to the hotel. Be sure to ask the hotel representative about the hotel’s welcome bag handling/distribution policy and any associated fees.

On the checkout page, simply fill out the shipping address information of the hotel. Before placing your order, ask your hotel’s event planner or manager how the package needs to be addressed to ensure it arrives to the hotel and is stored properly before your wedding guests’ arrival. An example of a proper hotel shipping address might be:

ABC Hotel
Attn: Jane Miller, Manager
C/O Johnson/Murphy Wedding
123 Main Street
Anywhere, US 99999″

Starbucks Gift Card Incentive

If you work in sales at a hotel, or are an independent event planner, you are in a perfect position to refer our service to your clientele! Simply send an email to sales@bowtiebags.com and put the word ‘Referral’ in the subject line. In your email, please let us know of a client you have recently recommended Bowtiebags to. If we receive an order from your client, we’ll send you a Starbucks gift card! The value of the gift card will depend on the volume of bags ordered. Between 50 and 100 bags, $25. Between 100-250 bags, $50. Any order above 250 bags, $100. Not a coffee drinker? We can send you an Amazon gift card instead if you would prefer.

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